kizi Casino & Sportsbook Data Care

This page describes what we collect when you use kizi and how we keep that data protected. We take your privacy seriously—whether you're placing a Liga 1 bet from Jakarta, funding your account via DANA, or playing live blackjack from our studios. Our policy sets out exactly what happens to your information, who has access, and what rights you have.

We operate on the principle that your data belongs to you. We collect only what's necessary to run our platform, verify your identity, process payments, settle bets, and comply with regulations in your jurisdiction. We don't sell your personal information, and we encrypt sensitive data in transit and at rest.

Read on to understand our practices. If you have questions about how we handle your data, contact us via email or in-app chat—we're here to clarify.

What data we collect at kizi

We collect several categories of information to operate our sportsbook and casino platform:

Account information: Your name, email address, phone number, and date of birth. We require these to create your kizi account and verify your identity according to anti-money-laundering regulations.
Identity documents: During account verification, we ask for a photo ID (passport, driver's license, or national ID card). We store a copy securely to confirm you are who you say you are.
Payment information: Details of your chosen payment method—your e-wallet identifier for DANA, e-wallet, mobile banking, local payment, or online payment, or your bank account number for e-wallet, mobile banking, local payment, online payment, or e-wallet transfers. We encrypt this data and never store full credit card numbers.
Transaction history: Records of every deposit, withdrawal, and bet you place on kizi. This helps us track account activity, detect fraud, and settle disputes.
Device and usage data: Information about your device (operating system, browser type), your IP address, and how you interact with kizi (which games you play, which matches you view). We use this to improve our platform and detect abuse.
Communication data: Messages you send to our support team, feedback you provide, and any complaints you file. We keep these to resolve your issues and improve our service.

We do not collect unnecessary data

We never ask for sensitive information beyond what's required for account verification and payment processing. If kizi requests something unusual, contact our support team before providing it.

How we use your data

On kizi, we use your information for these purposes:

Account management: We maintain your account, authenticate your login, and allow you to manage your balance, bets, and withdrawals.
Payment processing: We send your payment details securely to your chosen payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) to execute deposits and withdrawals. We never process payments ourselves—we pass your request to the financial institution.
Identity verification: We verify that you are not on any sanctions list and that your account is not associated with fraud or money laundering.
Bet settlement: We use your bet history and match results to calculate winnings and losses, then update your account balance automatically.
Fraud and security: We monitor your account for unusual activity (sudden large bets, rapid transactions, sign-ins from new locations) to protect you and our platform.
Legal compliance: We keep records as required by law in your jurisdiction, including identity verification documents and transaction logs.
Platform improvement: We analyze usage patterns (anonymized, never tied to your name) to improve game performance, add new markets, and enhance user experience.
Customer support: We use your communication history to respond to your questions and resolve disputes fairly.

Third parties we share data with

We do not sell your personal information. However, we share data with trusted partners who help us operate kizi:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateways, and banks (mobile banking, local payment, online payment, e-wallet) receive your payment details to execute transfers. These providers have their own privacy policies.
Identity verification services: We use third-party services to confirm your identity and check for sanctions. These services are contractually bound to protect your data.
Anti-fraud providers: We share anonymized usage patterns with fraud-detection services to spot abuse and protect all kizi users.
Legal authorities: If required by law, we may disclose information to law enforcement or regulators in your jurisdiction. We notify you of such requests unless legally prohibited.
Cloud hosting providers: Our servers are hosted by third-party data centres. We use encryption so that even our hosting provider cannot read your sensitive data.

Data location: Our servers may be located outside your jurisdiction. By using kizi, you consent to your data being transferred, stored, and processed outside Indonesia if necessary. We apply the same security standards regardless of server location.

Cookies and tracking

We use cookies (small files stored on your device) to remember your login status, language preference, and betting history on our website and app. Cookies allow you to stay logged in without re-entering your password on every page. We also use analytics cookies to count visitors and see which features are popular—this data is anonymous and never tied to your identity.

Your web browser has settings to block or delete cookies. If you disable all cookies, some kizi features may not work properly. We recommend allowing functional cookies while blocking unnecessary advertising cookies if you prefer.

Your rights and our commitments

We commit to the following standards for your data:

Access: You have the right to request a copy of all personal data we hold about you. Contact our support team, and we'll provide it within a reasonable timeframe.
Correction: If your data is inaccurate (e.g., a misspelled name), you can update it through your account settings or request that we correct it.
Deletion: In some cases, you can request that we delete your data. We may retain some information for legal or financial reasons, but we'll explain what we must keep and why.
Data portability: You can request a copy of your data in a structured, machine-readable format so you can transfer it to another service if you wish.
Objection: If we use your data for a purpose you object to (such as analytics), you can request that we stop—though this may limit some platform features.

Our servers use SSL encryption, which scrambles your data so that only authorized parties can read it. We enforce strong passwords and two-factor authentication options. Our staff access your data only when necessary to resolve your support request or investigate fraud. We never sell your information to marketers, advertisers, or third parties for profit.

How long we keep your data

We retain your account information as long as your kizi account is active. After you close your account, we keep records for a legal retention period (typically 5-7 years) to comply with financial and anti-money-laundering regulations. We then delete or anonymize the data. Transaction records are kept longer than personal profile data because financial authorities require audit trails.

Jurisdiction and contact

kizi operates in multiple jurisdictions and complies with data-protection laws where applicable. If you have concerns about how we handle your data, or if you believe we've violated your privacy rights, contact us at our support email or through the in-app help channel. We also respond to formal requests from data-protection authorities in your region.

Our services are available only where local law permits. If your jurisdiction has specific data-protection requirements (such as mandatory data residency within Indonesia), we take those into account when storing and processing your information. You are responsible for verifying that your use of kizi complies with your local laws.

This privacy policy may be updated from time to time. We notify all users of material changes via email or in-app notification. Your continued use of kizi after such changes constitutes acceptance of the updated policy. If you do not agree with our practices, you may request account closure at any time.

Summary of our data commitment

kizi prioritizes your privacy and data security. We collect only what's necessary, protect what we collect, and give you control over your information. Our platform supports Liga 1, Piala AFF, Champions League betting, live blackjack, slots like Aviator and Fortune Tiger, and esports markets for Mobile Legends and Free Fire—all behind secure, encrypted infrastructure.

Whether you're managing your account from Jakarta, Surabaya, Bandung, or Medan, your data travels through the same secure channels. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet are encrypted end-to-end. Bet settlement, account verification, and withdrawal processing all follow the same security standards.

If you have further questions about our privacy practices, visit our FAQ page, contact our support team via email or in-app chat, or review our Terms and Conditions for additional details. Thank you for trusting kizi with your data.