kiziTerms of Use

We at kizi operate a sportsbook and gaming platform available to users in jurisdictions where online gaming is permitted by law. Our Terms of Use outline the conditions under which you access our platform, manage your account, deposit and withdraw funds, and participate in our sportsbook (covering Liga 1, Piala AFF, Champions League, and other football tournaments), live-dealer tables, slot games, and esports markets.

By registering on kizi, you agree to these terms. We've written them to be clear and direct: we explain what we require from you, what you can expect from us, and how disputes are resolved. If any part is unclear, our support team is available to clarify.

This page covers account opening, deposits and withdrawals, betting rules, bonus terms, and jurisdiction restrictions. Please read carefully before you proceed.

Your Account on kizi

When you open an account on kizi, you provide your name, email, phone number, and payment details. We require accurate information because we verify all accounts through standard KYC (Know Your Customer) processes. This means you'll upload a photo ID, and we'll confirm it matches your registration details. KYC protects both you and our platform by ensuring accounts belong to real individuals and preventing fraud.

You are responsible for keeping your password secure. If someone accesses your account without permission, notify us immediately via our support email or in-app chat. We will help you secure your account and review any unauthorised activity. We cannot reverse transactions made by others using your credentials if you shared your password or left your account unattended.

Our kizi platform is available only where local law permits. You are responsible for verifying that access and use of our services comply with your own jurisdiction's regulations. We do not offer our services in regions where online gaming is prohibited. If you are unsure about your location's legal status, contact us before registering.

Deposits and payment methods

We at kizi accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All deposits are processed through encrypted, secure channels. Funds appear in your account within seconds to minutes of payment clearing—no hidden delays or fees from kizi.

Your payment information is stored securely and never shared with third parties except as required for payment processing. We use industry-standard encryption (SSL) to protect your financial data in transit.

If a deposit fails due to a payment provider error, kizi will not be charged by your bank or e-wallet. Contact our support team to investigate. We do not charge deposit fees; any cost comes from your payment provider.

Withdrawals and settlement

When you request a withdrawal from your kizi account, we process it during standard business hours. You can withdraw to the same payment method you used to deposit, or to another verified account in your name. We perform verification checks on all withdrawals to comply with anti-money-laundering regulations—this typically takes minutes to hours.

Once verified, we send your funds to your bank or e-wallet. Processing time depends on your financial institution—most withdrawals clear within one business day. We guarantee no fees from kizi on withdrawals; your bank may charge their own processing fee, which we disclose upfront.

Withdrawals are final once processed. We cannot reverse a withdrawal sent to the wrong account or initiated in error without your bank's cooperation.

Betting and market settlement

We at kizi settle all bets based on official results from governing bodies and league operators. For Liga 1 matches, we use official Indonesian Football Association (PSSI) records. For international tournaments like Champions League and Piala AFF, we follow FIFA and AFC rulings. For live-dealer games, outcomes are determined by certified random-number generators and live dealer actions.

Bets are settled automatically when official results are confirmed. If a match is postponed or abandoned, we void related bets and refund stakes to your account within hours. If a market is cancelled for reasons beyond our control, all bets are refunded at full stake.

We do not adjust settled bets. Once a market is closed and an outcome determined, that settlement is final.

Bonus terms

We occasionally offer new-customer welcome offers or promotional bonuses. Any bonus comes with specific terms: you must meet playthrough requirements (wagering the bonus a certain number of times before withdrawing), and bonuses may be restricted to certain markets or games. Bonus terms are displayed in full when the offer is available.

Bonuses are not guaranteed or permanent. We reserve the right to modify or withdraw promotional offers at any time. Unused bonuses expire after a set period (typically 30 days—check the specific offer terms).

Your Rights and Our Commitments

We at kizi commit to fair treatment of all users. Our sportsbook odds are set according to standard market practices, not designed to deceive or mislead. Our live-dealer games use certified random-number generators and live video feeds so you see exactly what's happening. Our slot games comply with international gaming standards.

You have the right to access your account information, review your bet history, and request changes to your account details. You have the right to request withdrawal of your funds at any time, subject to our verification process. You have the right to contact us with complaints or concerns—we take all feedback seriously.

If you believe you have been treated unfairly by kizi, you can file a complaint through our support team. We will investigate and respond within a reasonable timeframe. If you remain unsatisfied, you have the right to pursue a dispute through the legal system in your jurisdiction.

Dispute resolution

Before escalating to legal action, we ask that you attempt to resolve disputes through our support channels. Email us with details of your concern, and we will respond within business days. Most disputes (settlement disagreements, account issues, missing funds) are resolved through this process.

If we cannot reach agreement, disputes are governed by the laws of the jurisdiction in which kizi operates and your location. You agree to arbitration or mediation as an alternative to court proceedings, if applicable in your region.

Our kizi Platform Policies

We at kizi maintain strict policies on several key areas:

• Data protection: We use SSL encryption, secure password storage, and limited data sharing. Your personal and financial information is never sold to third parties. You can request a copy of your data or request deletion (subject to regulatory retention requirements) at any time.
• Account limits: We offer tools to set spending limits on your account, though these are optional. You can lower your account preferences or temporarily pause your account if you wish to take a break. Contact us to activate these preferences.
• Market restrictions: Some markets are closed to certain regions due to local regulations. If a market is unavailable in your location, you will not see it in your kizi sportsbook.
• Operator conduct: Our staff never encourage excess wagering. Our support team prioritises clarity and honesty over sales pressure. If you contact us with concerns about your activity, we listen without judgment.
• Payment security: All deposits and withdrawals pass through encrypted channels. We never store full payment card details; we use tokenized systems that keep your sensitive information secure.

These policies apply whether you access kizi from Jakarta, Surabaya, Bandung, Medan, or any other location where our services are available. We maintain the same standards across all payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and all game types (football sportsbook, Live 1 betting, live blackjack, Aviator slots, esports markets).

Changes to these terms

We reserve the right to update these Terms of Use as our platform evolves or as regulations change. We will notify registered users of any material changes via email or in-app notice. Continued use of kizi after an update means you accept the new terms. If you disagree with changes, you can request account closure and withdrawal of your balance.

Final note

These Terms of Use are our commitment to clarity and fairness. If anything is unclear, please reach out to our support team via email or in-app chat. We're here to help you understand our platform and your rights. We encourage you to read our Privacy Policy and Legal Notice as well to understand the complete picture of how kizi operates.

Thank you for choosing kizi. We're committed to providing a secure, transparent, and enjoyable platform for football betting, live-dealer gaming, slots, and esports entertainment.